Shipping policy

MelboTravel – Shipping Policy

Last Updated: [INSERT DATE]

Thank you for shopping with MelboTravel. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order is placed and another when your order has been shipped.

2. Shipping Time & Delivery

Delivery timings depend on your location and the courier partner.

India (Domestic Shipping)

Estimated delivery time: 3–9 business days.

International Shipping

Estimated delivery time: 7–21 business days, depending on the destination country, customs, and carrier availability.

Delivery times are only estimates and not guaranteed.

3. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Weight and size of the package

  • Courier partner rates

Any free-shipping promos will be mentioned clearly on the website.

4. Shipment Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your shipment online

Tracking information may take 24–48 hours to update on the courier’s system.

5. Wrong/Incomplete Address

MelboTravel is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses

  • Packages returned due to an incorrect address

  • Additional charges required for re-shipment

Please double-check your address during checkout.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs fees

  • Import duties

  • Local taxes

These charges are not included in our product or shipping prices.
Customers are responsible for paying any additional fees upon delivery.

7. Delayed or Lost Packages

While we work with reliable courier partners, delays can occur due to:

  • Weather

  • Customs

  • Peak seasons

  • Carrier issues

If your package appears lost or delayed:

Contact us at melbotravel@gmail.com or 9949343384, and we will help track the shipment.

8. Damaged Packages

If your package arrives damaged:

  1. Take photos of the package and the product.

  2. Do not discard the packaging.

  3. Contact us immediately at melbotravel@gmail.com.

We will assist with a replacement or refund according to our Refund Policy.

9. Change of Address After Ordering

If you entered the wrong address, contact us within 12 hours of placing the order.
We cannot guarantee changes after that time.

10. Local Pickup (If Applicable)

If you plan to offer pickup later, I can add this section.
For now, it is marked as not available.

11. Contact Information

For any shipping-related questions, reach us at:

📧 melbotravel@gmail.com
📞 9949343384
📍 Peda Palakaluru, F No-203, Mount View-2, Ward No-54,
Peda Palakaluru, Guntur – 522009, Andhra Pradesh