MelboTravel Return & Refund Policy (7-Day Policy)

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition you received it

• Unworn or unused

• With all original tags

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, contact us at melbotravel@gmail.com.
Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

Items sent back without first requesting a return will not be accepted.

For any questions about returns, email us at melbotravel@gmail.com.

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Damages & Issues

Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue.

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Exceptions / Non-Returnable Items

We do not accept returns on:

• Perishable items (food, flowers, plants)

• Custom or personalized items

• Personal care items (beauty/hygiene products)

• Hazardous materials, flammable liquids, or gases

• Sale items

• Gift cards

If you're unsure whether your item qualifies, please contact us.

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Exchanges

The fastest way to get the item you want is to return your original item.
Once your return is accepted, you can make a separate purchase for the replacement.

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European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return your order within 14 days, for any reason.

The item must be unused, in original condition, with tags and packaging, and accompanied by proof of purchase.

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Refunds

After we receive and inspect your return, we will notify you of your approval status.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at melbotravel@gmail.com.